RIFAI / HERITAGE BRAND / INTERNATIONAL E-COMMERCE

A familiar name. A wider world.

Rifai carried decades of Lebanese heritage in nuts and snacks. The assignment was to bring that recognition into an international shopping experience, preserving the brand's identity while making it easier to discover and buy online.

Morph worked across Shopify Plus, international commerce, photography and packaging direction, campaigns, acquisition, CRM and automation. Rifai recorded 2,500% e-commerce revenue growth over ten months, from a limited online-sales base, with international e-commerce expansion across 80+ markets.

The Rifai brand mark: a stylised R in an orange square above the RIFAI wordmark.
Rifai’s brand mark, shown for context.

Make the store ready for the customer, wherever they are.

The platform work addressed the practical demands of international commerce. Morph developed the Shopify Plus platform with multiple languages and currencies, international shipping logic, clearer product-category flows and checkout improvements.

Product discovery and the route to payment belonged in the same assignment as the international setup. A customer needed a way to find what they wanted and complete the order from their market.

Give the heritage a contemporary expression.

Morph reworked photography and packaging direction around the brand's heritage, then developed seasonal campaign assets, storytelling reels and digital banners. Tone was aligned across digital platforms to carry a consistent expression of Rifai into the online experience.

The creative work made the brand visible in the places where the new buying journey would be encountered: product imagery, campaign content and the store itself.

Bring the shipping story to people who know the name.

Meta and Google campaigns used behavioural audience segmentation. A global-shipping campaign addressed expatriate communities across Europe, the United States and Canada, connecting the brand's cultural familiarity with its international availability.

CRM and email automation covered cart recovery, re-engagement and loyalty journeys. Heatmaps, scroll-depth analysis and A/B testing informed further changes to the user experience, with dashboards tracking advertising response and customer measures.

The results, with each measure in view.

MeasureOutcome and context
E-commerce revenue2,500% growth over ten months, from a limited online-sales base.
International e-commerce expansion80+ markets, describing the commerce and shipping footprint
Year-on-year sales8x, a separate year-on-year comparison
Returning customers70% growth
Ad-spend efficiency45% improvement
New-client acquisition100% increase

The ten-month revenue result and the year-on-year sales figure describe different comparisons. The remaining measures retain their own definitions; the table does not put every result into a single reporting window.

Performance notice: Results describe particular engagements and reporting periods; they are not forecasts. Morph does not guarantee sales, ROI, ROAS, rankings or AI visibility unless expressly stated in an accepted agreement or product-specific terms.

From paid activation towards an organic growth model.

The engagement included Meta and Google advertising before moving to a fully organic growth model as its end state. The store, content and customer communication were all part of the delivered work.

That chronology matters: Meta and Google activity belonged to the work along the way. The end-state transition is distinct from claiming that all of the engagement's growth happened without advertising.

What does expansion across 80+ markets describe?

The international e-commerce and shipping footprint. It is not a count of physical stores or a claim of a verified purchaser in every market.

Where should your next purchase be possible?

Bring us the brand, the markets you have in mind and the shopping experience today.

Bring us the brief
Explore Digital & Performance
Explore Creative & Production
Explore Shop & Beyond
Back to all work